Navigating the Pandemic: How a Property Management System Can Help Hotels

A property management system (PMS) is a software tool that helps hotels manage their operations, from reservations and guest check-ins to billing and reporting. During the COVID-19 pandemic, a PMS can help hotels in several ways:

  • Contactless check-in and check-out: With a PMS, guests can check-in and check-out remotely, reducing the need for physical interaction at the front desk. This can help hotels adhere to social distancing guidelines and reduce the spread of the virus.

  • Room cleaning and occupancy tracking: A PMS can also help hotels manage their housekeeping operations, by tracking which rooms have been cleaned and which are occupied. This can help hotels ensure that rooms are properly sanitized and that guests are not accidentally booked into an uncleaned room.

  • Revenue management: A PMS can also help hotels manage their revenue by providing insights into booking patterns and demand forecasts. With the pandemic causing fluctuations in demand, this information can help hotels make informed decisions about pricing and inventory to maximize revenue during these challenging times.

  • Mobile and online booking: Many PMS provide online booking options, some also include mobile app solution that allows guests to make reservations directly on their mobile device, this will reduce the contact between guests and hotel staff, also, will reduce administrative work for the hotel.

  • Automated messaging: A PMS can also help hotels keep guests informed by automating messaging related to COVID-19 protocols, such as mask-wearing and social distancing requirements. This can help guests feel more comfortable and confident in their decision to travel.

In short, a property management system can help hotels to effectively manage their operations during this challenging time. By reducing physical interactions, tracking cleaning and occupancy, managing revenue, enabling online and mobile booking and automating messaging, a PMS can help hotels operate more efficiently and provide a safer and more streamlined experience for guests.

Courtesy Point Technologies carries Infor's Hospitality Management Solution a property management system. Contact our sales team now to inquire, and schedule a demo. Send us an e-mail at or call +639778394939.