Hospitality leaders across the Philippines gathered on February 13 at New World Makati Hotel for the Customer Brunch & Insights Event: Hospitality Strategic Alignment Roundtable — an exclusive session focused on AI-powered hospitality solutions, unified financial management, and data-driven decision-making.
Hosted by Courtesy Point Technologies in partnership with Infor, the event explored how hotel groups can establish a single source of truth, leverage hospitality analytics solutions, and align operations with finance to drive smarter business outcomes in 2026 and beyond.
Hospitality Technology in 2026: From Promise to Practice
The session featured:
Eric Wong, CPA, CA
Vice President, Hospitality, Asia Pacific | Infor
Wilkins Yeung
Director of Sales, North Asia | Infor Hospitality
They presented “Infor Hospitality Update: From Promise to Practice in 2026.”
Their message was clear:
Hospitality technology must move beyond automation — toward AI-powered intelligence, financial visibility, and proactive decision-making.
The future of hospitality software is not about adding more systems.
It’s about integrating them into one intelligent ecosystem.
Why Hospitality Groups Need a Single Source of Truth
Many hotel groups today still face:
- Data silos across properties
- Manual financial consolidation processes
- Spreadsheet-dependent reporting
- Version control and compliance risks
- Limited forecasting capabilities
This fragmentation prevents leaders from making timely, strategic decisions.
During the roundtable, Infor demonstrated how Infor SunSystems and Infor EPM provide a centralized financial backbone for hospitality organizations — delivering:
- Unified general ledger management
- Budgeting and forecasting tools
- Financial consolidation across multiple properties
- Scenario modeling and what-if analysis
- Enterprise-wide performance management
For hotel CFOs and finance teams, this means real-time financial visibility and improved governance across the portfolio.
AI in Hospitality: Real-Time Analytics & Intelligent Insights
A major highlight of the event was Infor Hospitality Analytics & Insights (HAI) — a powerful hospitality analytics platform designed to centralize data from:
- PMS systems
- POS platforms
- Financial software
- Sales & Events systems
- Third-party integrations
With HAI, hotel groups gain:
- Real-time hotel reporting dashboards
- Multi-property performance visibility
- Data export via API or scheduled automation
- Persona-based dashboards for property-level and HQ users
- Group-level reporting for enterprise oversight
And most notably — Infor Rover, an AI agent that enables natural-language interaction with your data.
Imagine asking:
- “What’s driving ADR variance this month?”
- “Forecast Q3 occupancy across all properties.”
- “Which segments are underperforming versus budget?”
And receiving immediate, actionable insights.
This is AI-driven hospitality analytics — designed for faster, smarter decisions.
Strategic Alignment Between Operations & Finance
One of the most powerful discussions during the event centered on hospitality strategic alignment.
Operations and finance often operate separately — yet performance depends on both.
With integrated hospitality cloud solutions, hotel leaders can:
- Connect operational data with financial outcomes
- Align budgeting with real-time performance
- Run predictive forecasts
- Optimize workforce planning
- Improve CAPEX investment decisions
Infor’s ecosystem supports full enterprise performance management for hospitality, enabling leadership teams to shift from reactive reporting to proactive strategy.
Hospitality Digital Transformation in the Philippines
As the hospitality industry in the Philippines continues to grow and modernize, hotel owners and executives are prioritizing:
- Cloud-based hospitality software
- AI-powered analytics tools
- Enterprise financial visibility
- Multi-property reporting platforms
- Scalable ERP systems for hotel groups
The Customer Brunch & Insights Event reinforced one clear takeaway:
Digital transformation in hospitality is no longer optional — it is strategic.
For organizations seeking hospitality software in the Philippines, the partnership between Courtesy Point Technologies and Infor provides enterprise-grade solutions tailored to local and regional hospitality groups.
Key Takeaways from the Hospitality Strategic Alignment Roundtable
✔ AI-powered hospitality analytics enables faster decision-making
✔ A single source of truth eliminates financial silos
✔ Integrated ERP and performance management strengthens governance
✔ Real-time dashboards improve operational responsiveness
✔ Strategic alignment drives long-term profitability
2026 belongs to hospitality organizations that act on insights — not just generate reports.
Ready to Modernize Your Hospitality Technology?
If your hotel group is exploring:
- Hospitality ERP implementation
- AI analytics for multi-property operations
- Financial consolidation software
- Budgeting and forecasting solutions
- Enterprise hospitality cloud platforms
Courtesy Point Technologies is ready to help you build a smarter, more connected future.
Let’s move from promise to practice — together.
